Services | Deals


Wash & Repair. We can wash and repair hand-made and machine-made rugs, cost of the wash and/or repair will be determined for each item separately and we will need to see the rug to give a quote. We take all care and will advise on the best type of wash for your rug. Please call our Melbourne shop for all enquiries 03 9388 0099.

Guaranteed. All Empress rugs are guaranteed and certificates readily provided once sold and upon request. We sell both new and old hand-made rugs and new machine-made rugs. Note that hand-made rugs may have colour variation and other irregularities  which are not considered faults rather a characteristic of the process. Please choose carefully and know that if it is an irregular flaw then we will replace your good with something of equal value.

Rug lease. Need a rug short term? Selling your house? Photo or video shoot? Fashion parade? Exhibition or performance? We have hired rugs and cushions for all these purposes and you can do that too. Of course we’d love to sell you our rugs and cushions so if you decide to buy the goods then the hire price will be deducted from the purchase price, naturally. Ask about this via this email please and we will work out the best package for you. Terms and conditions you should be aware of, please read before going ahead. All goods should be returned to Empress Rug Warehouse by the date written and agreed to and be in the condition that they left the warehouse. Rugs and other goods leased will be new and old and photos may be taken before goods are taken. Empress Rug Warehouse will take credit card details as security and this credit card will be charged in the case that goods are not returned as and when agreed. You may extend your hire period and will need to contact Empress Rug Warehouse before the return date.

Exchange. Every now and then a precious rug comes into our shop with a customer asking is this worth anything, we are always interested in looking at old rugs and sometimes we are willing to purchase them, some people exchange them for another rug suited to their needs and we do a deal. We would be happy to look at your rugs if you think they are worth something.

Buy more, save more. Bulk buy and save more.
If you want a rug for say the dining room and a runner for the hall then we can do a good deal for you, call us to get the deal price on 03 9833 0099 7 days 9-5pm.
If you come to one of our showrooms, Sydney or Melbourne we can do the best deal.

Delivery (or not). We ship all over Australia and all over the world. We use Australia Post and courier and we aim to ship within 3 days of purchase. If you need your goods more quickly and if it is possible we will oblige, it may cost a little more and that will be determined via phone, please call us 03 9388 0099 to discuss. Pick up from or Melbourne or Sydney shop is also available.

Customers please note: all enquiries through our Melbourne warehouse 03 9388 0099 thank you.